CUSTOMER SERVICE

SHIPPING & DELIVERY 
Orders placed Monday thru Thursday will be shipped by the next two business days. Orders placed on holidays or weekends will begin processing the next business day.  Items made to order can take up to 8 weeks to ship. If you have questions about the lead time of any specific pieces, please send an email to contact@lizgenettijewelry.com

Customer is responsible for all shipping and freight charges. Customer must notify Liz Genetti Jewelry at time of purchase if a signature is required for residential deliveries. Liz Genetti Jewelry is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.

International Orders

Liz Genetti Jewelry ships internationally. Shipping charges are provided as an estimate and actual shipping charges are adjusted upon final processing of your orders. Please keep in mind that you will be responsible for any taxes / duties incurred by destination country. For international returns, we cannot refund any import fees. It is up to the customer to cover shipping and handling as well as any duties or tariffs incurred.

PAYMENT OPTIONS

We accept American Express, Visa, MasterCard, Discover, and Paypal. For security purposes, please do not include your credit card number in any email communication. When you place your order, your credit card is charged.

SALES TAX

Applicable sales tax will be charged on orders shipped to CA.

PRIVACY & SECURITY 
Liz Genetti collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail, and/or postal address, and credit card numbers that you provide to us when you place an order. Liz Genetti Jewelry may use your information collected online to process and fulfill your order.

Liz Genetti will not rent or sell your e-mail address for any reason. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered, and as required by law.

REPAIRS

Liz Genetti stands behind its merchandise with a 90-day warranty on products purchased from lizgenettijewelry.com. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this 90-day period. Repair inquiries should be directed to our Customer Service. All items submitted for repair must be accompanied by a sales receipt. 

All repairs are subject to shipping charges. An estimate of any repair charges will be sent to you before the repair is started.

Any elective repairs, such as alterations, chain lengthening, etc, or errors by the customer including excessive damage will incur a $25 dollar charge plus the cost of any additional materials and shipping.

Please allow 3-6 weeks for the processing of your repair (excluding holidays)-please note that if material for your repair is not in stock, your repair may take longer.

To contact us regarding a repair or alteration, call us at 415.9990.3694 or email us at contact@belitajewelry.com and a representative will provide you with detailed instructions on how to return your item to us for repair, and will provide you with an RA number. Repairs mailed to our studio without an RA number will not be accepted.

 

RETURNS & REPLACEMENTS 

Please be aware that all Liz Genetti merchandise purchased online must be returned directly to Liz Genetti, and not any retail stores.  We are unable to accept any returns for items bought in a retail store or on another website. If you purchased your item at an authorized retailer please contact them for further assistance.

lizgenettijewelry.com will accept items for exchange or store credit within 10 days of receiving shipment, less shipping costs. Refunds will be made in the form of the original payment. A credit will be issued of the merchandise amount only, shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Item(s) must be unworn and returned in new and original condition. All sale items and promotional discount sales items, are final and non-returnable. Exchanges will be subject to shipping charges. Items received as gifts may only be exchanged for another item of equal or greater value. Please that exchanges will incur outbound shipping charges. 

A Return Authorization # MUST be obtained before returning any item(s). Liz Genetti Jewelry is not responsible for items that are mailed to our studio without an RA number, and they will not be processed. Please do not overlook this step.

Our customer service hours are 9:00 am to 5 pm, Monday through Friday, Pacific Standard Time, and if your request is sent to us on a Friday, you may not hear from us till the following business day (Monday).

To receive your RA #, please forward the email receipt you received after your purchase to contact@lizgenettijewelry.com or call us at 415.990.3694. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Liz Genetti is not responsible for items damaged or lost in transit.

All returned items must be in the original condition and packaging.

Please make sure the RA# is written clearly on the outside of the package and send to:

LIZ GENETTI JEWELRY
Attn: Returns
P.O. BOX 1993
Thousand Oaks, CA 91358

We will contact you when your return has been received and processed. Feel free to contact us at contact@lizgenettijewelry.com with any questions about your order.

ORDERING & REGISTRATION 
Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically.

PAYMENT & PRICING 
Your credit card will  be charged when your order is placed. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped, and tracking information for your shipment.

UPDATING ACCOUNT INFORMATION 
You can access, correct and update certain personal information that you have provided to us by clicking on "Edit Account" within the "My Account" area of this Web Site.

VIEWING ORDERS 
Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information. You can then check on the status of your order at any time.

CANCELLATION POLICY 
You can login to your account at anytime prior to your order shipping to cancel your order.